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RETURNS + EXCHANGES
What is your return/exchange policy?
All sales are final except for the following reasons: damage from shipping, defective product, or incorrect item shipped. Please submit your claim for missing items or items damaged in transit within 72 hours of delivery and we will exchange and/or refund the items.
How does shipping work on returned/exchanged items?
We never charge additional shipping for exchanged items as a result of damage, defective product, if your package is lost in the mail* or receipt of incorrect items. *However, if the US Postal Service claims your item was delivered but you didn't receive it, we ask that you cover the cost of re-shipping the package.
We will ask you to cover the cost of re-shipping for the following reasons: if you seek a replacement or an exchange for reasons other than damage or loss as described above, if you provided an incorrect shipping address at checkout, if the US Postal Service claims your item was delivered but you didn't receive it, if for any reason you were unable to collect your package at customs.
How long will it take to receive my order?
Most items will ship within 3 business days; please note this does not account for actual shipping time. When your order ships, you will receive a confirmation email! Please see shipping section of these FAQ’s for standard shipping time and policies.
Ship Complete Policy
Orders ship when complete. If you ordered an item listed as backordered, your order will ship when all items in the entire order are ready and available. If you’d like to receive items as quickly as possible, consider making separate purchases to speed up their arrival time.
Shipping methods and packaging vary depending on the quantity of products and specific products ordered. Orders typically ship USPS First Class Mail or Priority Mail depending on weight and restrictions required by USPS. USPS First Class Mail and USPS Priority Mail should arrive in 2-4 business days after shipment. Any delays in your shipment could be because of USPS/ holiday delays
Customers are responsible for any taxes, fees and duties associated with purchasing & shipping to their home countries.
To offer affordable international shipping, most international orders are shipped via First Class Mail International and can take up to 30 days to arrive.